Legal Info

I. OWNER OF PORTAL

PARQUES REUNIDOS SERVICIOS CENTRALES, S.A; (henceforth, “PARQUES REUNIDOS”) with registered address in Madrid, Paseo de la Castellana 216, planta 16, 28046, Madrid and C.I.F. A-84.885.441. Inscribed in the Mercantile Registry of Madrid at Tomo 23.506, Folio 58, Hoja M – 421.702. PARQUES REUNIDOS is the owner of the portal www.parquesreunidos.com (henceforth, the “Portal”) and puts it at the disposal of Internet users so as to provide them with information about the products and services of both PARQUES REUNIDOS and its affiliates (henceforth,“GRUPO PARQUES REUNIDOS”), allow the different services of purchase of tickets or any other kind of product through the Portal as well as, if relevant, making different competitions, games, surveys, etc, available to users.

Notwithstanding the foregoing, the different products and services offered through this Portal are sold by Parques Reunidos Servicios Centrales. S.A., the company that operates the Portal and is responsible for the management of Grupo Parques Reunidos, and therefore, responsible for the sale of all products and/ or services related to Parques Reunidos.

Customer service: 902 345 000

 

II. GENERAL TERMS OF USE OF THE PORTAL

The present General Terms of Use of the Portal, together with the General Terms of Sale which may govern the provision of online purchase services and any other General Terms governing any kind of tool made available to the Users at the Portal, have the purpose of regulating both the publication of the information and the commercial relations that may arise between PARQUES REUNIDOS and users of the Portal (henceforth, the “Users”).

By navigating within the Portal and/ or using the services included herein, you acquire the status of “User”. Both navigation and the use of any of the online purchase services of the Portal entail the acceptance by the User without reservations of any kind, of each and every one of the present General Terms of Use of the Portal, together with the General Terms of Sale which may govern the provision of online purchase services and any other General Terms governing any kind of tool made available to the Users at the Portal.

PARQUES REUNIDOS may modify at any time and without prior warning, the present General Terms of Use of the Portal, together with the General Terms of Sale which may govern the provision of online purchase services and any other General Terms, by merely publishing the modifications in the Portal so that Users may become aware of them prior to visiting the Portal or acquiring any goods or services or using the tools offered on the Portal.

 

III. INTELLECTUAL AND INDUSTRIAL PROPERTY

The Portal and all the contents displayed herein and, especially, designs, texts, graphics, logos, icons, buttons, software, trade names, brands, blueprints or any other matter susceptible to industrial and commercial use is subject to the intellectual and industrial property rights of PARQUES REUNIDOS, of GRUPO PARQUES REUNIDOS (as shall be defined hereunder) or of third party owners of the same, who have duly authorised their inclusion in the Portal, and which are therefore protected by the laws on Intellectual and Industrial Property. It shall in no case be understood that use of the Portal by Users concedes any kind of licence, nor that any total or partial renunciation, transmission or assignment of these rights is entailed, nor is any right or expectation of right conferred, and in particular, the contents may not be altered, exploited, reproduced, distributed or communicated publicly. Access to this Portal does not grant Users any right or titularity over the intellectual property rights of the contents hosted on this Portal.

 

IV. RESPONSIBILITY OF PARQUES REUNIDOS

PARQUES REUNIDOS shall only be responsible for such damages as the User may suffer from using the Portal when the said damages are imputable to the defective actions of this company. The User acknowledges and accepts that the use of the Portal and the provision of the services offered herein is carried out entirely at their own risk and responsibility. PARQUES REUNIDOS shall not accept any responsibility for damages that may arise from the following causes or facts, which list is not exhaustive:

  • Interference, omissions, interruptions, computer viruses, breakdowns and/ or disconnections in the operational functionality of this system or the electronic equipment and apparatus of Users, due to causes beyond the control of PARQUES REUNIDOS, which might impede or slow down the provision of services or navigation of this Portal.
  • Portal use delays or blockages caused by deficiencies or overloads of Internet or other electronic systems.
  • Anything caused by third parties using illegal means beyond the control of, and not attributable to, PARQUES REUNIDOS.
  • The impossibility of providing the service or allowing access to the Portal for causes not attributable to PARQUES REUNIDOS, the User, third parties, unforeseeable circumstances or force majeure.

PARQUES REUNIDOS does not exercise any control, in general, over the use made of the Portal by Users. In particular, PARQUES REUNIDOS does not guarantee in any way that the Users make use of the Portal in accordance with the law, the General Terms of Use, decency or generally accepted fair use and public order, nor that they use it in a diligent and prudent way.

PARQUES REUNIDOS does not guarantee the availability or continuity of the Portal. Similarly, PARQUES REUNIDOS does not guarantee that the Portal or its contents are suitable for any particular activity or purpose. PARQUES REUNIDOS disclaims any kind of responsibility for damages of any nature that may arise from the lack of availability or continuity of the Portal, or unfulfilled expectations about the utility that the Users may have attributed to the Portal.

PARQUES REUNIDOS guarantees that it has suitable measures in place and that these comply with the security standards that current technology permits, such as the “Verisign” system. The access to transaction services and those requiring the capture of personal data shall be carried out in a secure environment using the SSL (Secure Socket Layer) protocol with high-security 128-bit encryption. The secure server shall establish a connection in such a way that the information is transmitted encrypted. This ensures that the content transmitted is only intelligible for the “client” computer and the PARQUES REUNIDOS server. The User can check that they are within a secure environment by verifying that a closed padlock appears in the status bar of their browser. The security guarantee of our servers is underwritten by a certificate issued by the company VeriSign. This certificate guarantees that the client is communicating its data to a PARQUES REUNIDOS server and not to a third party who may be attempting to supplant the latter.

 

V. OBLIGATIONS OF THE USER

As a general rule, the User is obliged to comply with the present General Terms of Use of the Portal, the General Terms of Sale (in the event that the User makes a purchase through the Portal) and comply with the specific warnings or instructions of use contained herein or in the Portal and comply at all times with the law, generally accepted fair use and the requirements of good faith, employing diligence appropriate to the nature of the service that is being enjoyed, and abstaining from using the Portal in any way that could impede, damage or impair its normal operation, or the property or rights of PARQUES REUNIDOS, of GRUPO PARQUES REUNIDOS, other Users, and in general, of any third party.

Specifically, and without entailing any kind of restriction on the obligations assumed by the User in general and in accordance with the preceding section, the User is obliged, when using the Portal and where relevant, the online purchase tool included therein, to:

  • Provide truthful personal data and other information requested.
  • Not introduce, store or disseminate in or via the Portal, any information or material that is defamatory, damaging, obscene, threatening, xenophobic, which incites violence or discrimination on the basis of race, sex, ideology, religion or in any way contravenes decency, public order, basic human rights, public liberties, the honour, privacy or the image of third parties, the rights of intellectual or industrial property or business secrets constituting the knowhow of third parties, nor in general any content for which the User does not hold the right by law to make it available to a third party, or which constitutes any kind of offence in law.
  • Not introduce, store or disseminate in or via the Portal, any computer programme, data, viruses, software code, or connect any hardware or telecommunications device or any other electronic or physical apparatus that could cause damage to the Portal, to any of the services, or any of the equipment, systems or networks of PARQUES REUNIDOS, of GRUPO PARQUES REUNIDOS, of any User or any other third party, or which could in any other way be capable of causing any kind of alteration or impair their normal functioning.
  • Not carry out activities of advertising or promotion, or make commercial use of the Portal, or use the contents or, in general, to use information obtained from the Portal, to send advertising, messages of direct sale or for any other commercial purpose, nor to gather or hold personal data of third parties.
  • Not use false identities nor supplant the identities of others in the use of the Portal or any of the purchasing services of the Portal, including means of payment, passwords or access keys of third parties, or in any other way.
  • Not destroy, alter, make personal use of, put beyond use or damage the data, information, programmes or electronic documents of PARQUES REUNIDOS, of GRUPO PARQUES REUNIDOS or third parties.

 

VI. ACCESS TO SERVICES

All the means and technical requirements needed to access the Portal and the services offered therein are the exclusive responsibility of the User, as is any cost or taxes to which the provision of the said services may give rise.
Once the User has accessed the Portal, to proceed to use the different services, the User must follow all the instructions or indications displayed on the screen, and enter the information required by the forms presented by the Portal, which shall in turn entail the prior reading and acceptance of all the General Terms of Sale defined therein.

 

VII. PERSONAL DATA PROTECTION POLICY

1.TREATMENT OF PERSONAL DATA COLLECTED

The personal data that the User may furnish during the process of purchase or of ordering the services offered by the Portal, and any further data later generated as a consequence of their relationship with us, shall be stored in files duly registered under Spanish data protection law, and for which the following parties, (the “Data Holders”), are responsible: Parques Reunidos Servicios Centrales, S.A. (with registered address at Paseo de la Castellana 216, planta 16, 28046 Madrid, Spain; email: lopd@grpr.com). The data will be processed by the Data Holders for the development, maintenance and monitoring of the relationship of the User with us, and in particular for the purchase of tickets or other products, provision of the services requested by the User or their participation in those specific offers, surveys or games for which the data were furnished, as well as to process the requests that the User may direct to us, preserve the communications to improve our services, and for statistical purposes.

Unless the User has indicated otherwise by marking the checkbox on the data submission form, the Data Holders are authorised to use the personal data to carry out surveys, send communications for the purposes of advertising, offers or consumer studies by any means, including electronic means or fax, relating to products or services of the leisure sector (leisure parks and, if relevant, the hotel sector). This authorisation includes the right for the Data Holders or third parties (to whom the personal data of Users will never be furnished by the Data Holders) to determine the parameters of the target market of these informational or promotional campaigns.

To exercise the rights of access, rectification, deletion or objection as envisaged by law, the User must send a request in writing to the Data Holders at the address or email address furnished in the present clause, indicating the subject “Personal data request- Marketing Department”, and attaching a copy of a document that accredits their identity.

2. MINORS

ANY USER UNDER THE AGE OF 14 REQUIRES THE CONSENT OF THEIR PARENTS. For these purposes, we will contact the User’s parents for them to confirm (i) that they are the parents or tutors of the User, and (ii) that they do indeed grant their consent; from which moment, we can accept the request.

3. ENTITIES OF GRUPO PARQUES REUNIDOS

For the purposes of the present section on protection of data of a personal nature, GRUPO PARQUES REUNIDOS currently consists of the following companies, dedicated mainly to the management of leisure parks:

“Parques Reunidos Servicios Centrales S.A., Leisure Parks, S.A., Parque de Atracciones Madrid, S.A.U., Gestión Parques de Animales Madrid S.L.U., Parques de la Naturaleza Selwo S.L., Zoos Ibéricos, S.A., Parque de Atracciones San Fernando de Henares, S.L.U., Aquopolis Cartaya, S.L.U, Madrid Theme Park Management, S.L.U., Travelparks Viajes, S.L.U., Mall Entertainment Centre Murcia, S.L.U., Mall Entertainment Centre Temático Arroyomolinos, S.L.U., Mall Entertainment Centre Acuario Arroyomolinos, S.L.U., Parque Biológico de Madrid, S.A.U. y Parques Reunidos Valencia, S.A.U. “en liquidación”.

In addition, within the European Union/ European Economic Area, GRUPO PARQUES REUNIDOS currently consists of the following operating companies exclusively in the leisure sector (leisure parks, aquaria, funiculars, zoos, etc): Bobbejaanland B.V.B.A., and Travelparks B.V.B.A. (Belgium); Parco Della Standiana, S.R.L. and Travelmix, S.R.L., Centaur Holding Italy, S.R.L., and Travelparks Italia, S.R.L. (Italy); Movie Park Germany GMBH, Centaur Holding Germany GMBH, and Movie Park Services GMBH (Bottrop, Germany); Bon-Bon Land A/S, Bonbon-Land Rejser Denmark, and Centaur Holding Denmark A/S (Denmark); TusenFryd A/S, BoSommarland A/S, and Parkferie A/S (Norway); Marineland SAS, LB Investissement S.A., Travelparks SAS, Delphinus SAS, Marineland Resorts SAS, Centaur Holding France 1 SAS, Centaur Holding France 2 SAS, and SCI ColVert (France); Grant Leisure Group, Ltd., Real Live Leisure Company Ltd., and Lakeside Mall Entertainment Centre Ltd. (United Kingdom); Pleasantville BV, Bembom Brothers Beheer BV, Attractie-en Vakntiepark Slagharen BV, Bembom Rides BV, Wigwam Wereld Slagharen BV, Horeca Exploitatie Slagharen BV, Centaur Nederland 3 BV (The Netherlands); Lisbon Theme Mall Entertainment Centre Uniperssoal Lda. (Portugal).

All the Spanish companies named above have their registered address at Paseo de la Castellana 216, planta 16, 28046 Madrid, except (i) the company “Zoos Ibéricos S.A.”, whose registered address is Recinto Zoo-Aquarium, Casa de Campo s/n 28011 Madrid, and (ii) the company “Parque de Atracciones de Madrid, S.A.U.”, whose registered address is Recinto Parque de Atracciones, Casa de Campo s/n 28011 Madrid.

The non-Spanish companies have the following registered addresses:

Bobbejaanland B.V.B.A., and Travelparks B.V.B.A. (Belgium), at Olensteenweg 45, 2460 Kasterlee, Lichtaart (Belgium); Parco Della Standiana, S.R.L., Travelmix, S.R.L., Centaur Holding Italy S.R.L., and Travelparks Italia S.R.L.,  at S.S. 16 Adriatica, Km 162, 48125 Savio, (RA), (Italy); Movie Park Germany GMBH, Centaur Holding Germany GMBH, and Movie Park Services GMBH at Warner Allee 1, 46244 Bottrop-Kirchhellen (Germany); Bon-Bon Land A/S, Bonbon-Land Rejser Denmark at Gartnervej 2, 4684 Holmegaard (Denmark); Tusenfryd AS and Parkferie A/S, at Fryds vei 25, 1407 Vinterbro, 2014 AS (Norway), BoSommarland A/S, at Steintjonnveien 2, 3800 Bo i Telemark (Norway); Marineland SAS, Travelparks SAS, Delphinus SAS, Marineland Resorts SAS, Centaur Holding France 1 SAS, Centaur Holding France 2 SAS, and SCI ColVert, at 2 Route de la Brague Lotissement du Domaine de la Brague 06 600 Antibes (France), and LB Investesissement, S.A., at Blvd. De la Mer, 62520 Le Touquet Paris-Plage (France); Grant Leisure Group, Ltd. at East Park Drive, Blackpool, Lancashire, FY3 8PP (United Kingdom), and Real Live Leisure Company, Ltd., and Lakeside Mall Entertainment Centre, Ltd. at Oceanarium, Pear Approach, Bournemouth, BH2 5AA (United Kingdom); Pleasantville BV, Bembom Brothers Beheer BV, Attractie-en Vakantiepark Slagharen BV, Bembom Rides BV, Wigwam Wereld Slagharen BV, Horeca Exploitatie Slagharen BV, Centaur Bederland 2 BV, and Centaur Nederland 3 BV at Zwarte Dijk 37, Slagharen (The Netherlands); Lisbon Mall Entertainment Centre Uniperssoal Lda. at Avenida da Liberdade nº 224, Lisbon (Portugal).

4. USE OF COOKIES

A cookie is an information storage and recovery device downloaded to the computer or electronic device of the User on accessing certain web pages or applications. Cookies enable certain information about the navigation habits of the User, their equipment or device, to be obtained so as to allow improvements in the service of a web and offer a better experience to the User.

What kind of cookies does this web page use?

Parques Reunidos Servicios Centrales, S.A. (owner of the Portal) and Parque de Atracciones Madrid, S.A.U (entity that operates through the Portal) use the cookies described below on this website:

1. Own Cookies

These are cookies strictly necessary for the provision of certain services explicitly requested by the User. Should the User deactivate these cookies they will not be able to receive the contents, products or services of this Portal correctly.

The kinds of own cookies used on this Portal by the aforementioned entities and the information obtained using them, are as follows:

  • Types of cookies: Session Cookies
  • Purpose:
    • These provide data about the entry and navigation log of the User on the website, as well as the shopping cart.
    • They are only valid during the User’s visit to the web. They do not record any information permanently on the User’s computer hard disk and they expire at the end of the navigation session.
    • These cookies are only associated to an anonymous User and do not furnish references that would allow us to deduce the identity (name, surnames) of Users who navigate on our website
  • Specific uses:
    • Logging User entries into the Portal.
    • To provide information society services expressly requested by the User and pursuant to the terms and conditions applicable to the Portal.
    • In the processes of online purchase via the Portal, cookies solely collect information about (i) the User’s browser, and (ii) the session ID for that User during their visit to the website, so as to manage the purchase process (in particular, bank payments) and verify the correctness of the data furnished by the User during the current process. In such a process, the data introduced by the User shall be associated to their session ID for the sole purpose of making the bank payment and accrediting that the purchase has been made.
2. Third-Party Cookies

These are cookies not strictly necessary for the provision of services explicitly or for navigating through the website.

The kinds of third-party cookies used on this Portal and the information yielded to the entities indicated above and the third parties listed below, are the following:

  • “_stid” (SHARETHIS)

    Purpose: The purpose is to associate the User with themes of interest based on the content that the User has visited, consumed and shared during navigation.
    Session Cookie / Persistent Cookie: Persistent

  • “_uste” (SHARETHIS)

    Purpose: The purpose is to see whether cookies were set previously on the computer or electronic device of the User on accessing certain web pages, so as to avoid the download of a new cookie to the same device during the following eight (8) hours.
    Session Cookie / Persistent Cookie: Persistent

  • “_unam” (SHARETHIS)

    Purpose: The purpose is to quantify the number of Users who share certain content and how many web pages are visited as a result of that action.
    Session Cookie / Persistent Cookie: Persistent

  • “UID, UIDR” (SCORDCARDSEARCH)

    Purpose: These are additional cookies created by Sharethis. The purpose is to analyse audience size and anonymous usage statistics.
    Session Cookie / Persistent Cookie: Persistent

  • “B, BX, others” (Flickr)

    Purpose: These cookies are enabled on pages with the Flickr widget. They may be attributed either to Flickr or Yahoo! (proprietors of Flickr). The cookies “BX” and “B” are enabled for all users, and the others, only if the User has opened a session in their Flickr account. Yahoo! may use the information compiled to offer advertisements based on the navigation activity and interests of the User.
    Session Cookie / Persistent Cookie: Persistent

  • “Visitor_Info1_Live” (YouTube)

    Purpose: The purpose is to estimate the User’s bandwidth.
    Session Cookie / Persistent Cookie: Persistent

  • “use_hitbox” (YouTube)

    Purpose: The purpose is to increment the User visit counter of a particular YouTube video.
    Session Cookie / Persistent Cookie: Persistent

  • “PREF” (YouTube)

    Purpose: The purpose is to store the session preferences for the viewing activity of the User during navigation. These cookies do not store information that enables us to identify the User.
    Session Cookie / Persistent Cookie: Persistent

  • “__ga” (Google)

    Purpose: This cookie allows us to distinguish the Users who navigate through the website but it under no circumstances enables us to know their identities.
    Session Cookie / Persistent Cookie: Persistent

  • “__utma” (Google)

    Purpose: This cookie generates a unique User ID. The unique User ID allows us to count the number of times a User visits the website. Similarly, it allows us to record the first and last time that the User visited the Portal.
    Session Cookie / Persistent Cookie: Persistent

  • “__utmb” (Google)

    Purpose: The purpose is to record the time the User started to navigate the website, and it expires thirty (30) minutes after the last record of a page viewed by the User. It is eliminated automatically on changing website or closing the browser. If the User remains more than thirty (30) minutes without activity on the website and requests a new page, this will be regarded as a new User session.
    Session Cookie / Persistent Cookie: Session

  • “__utmc” (Google)

    Purpose: This cookie enables knowledge of when the User closed their session. It enables checking whether the session should be kept open, or a new one created.
    Session Cookie / Persistent Cookie: Session

  • “__utmz” (Google)

    Purpose: This cookie records the source of traffic or publicity campaign by which the User reached our Portal. The cookie is created when the “JavaScript” library is run and it is updated every time information is sent to Google Analytics.
    Session Cookie / Persistent Cookie: Persistent

  • “__utmv” (Google)

    Purpose: This cookie lets us, on the basis of the User log data, segment demographic data such as the sex or age of the Users who visit the Portal, for compiling statistics of Portal activity. and for the purpose of improving the experience of the User at the Portal. The information is obtained using the “_setVar” in the code of Google Analytics.
    Session Cookie / Persistent Cookie: Persistent

How can I find out more about how to administer the cookies and block or delete them if I wish?

The User may freely decide about (i) whether or not to accept our cookies on their hard disk, and (ii) whether to be warned onscreen about the installation of each cookie (one by one), and decide on whether to accept it at that moment, as follows:

1. Configuration of User browser options
  • For more information about the Browser Google Chrome, click here.
  • For more information about the Browser Explorer, click here.
  • For more information about the Browser Mozilla Firefox, click here.
  • For more information about the Browser Safari, click here.
2. Using third-party tools available online.

Certain third-party tools available online allow the User to detect the cookies on each website they visit and handle deactivation; for instance if the User does not wish to be tracked by “Google Analytics” on all webpages, they can access http://tools.google.com/dlpage/gaoptout.

If the User configures their browser to reject all cookies or expressly rejects the own cookies of this website, they may have difficulties in completing online purchases at the Portal. Therefore, the User’s navigation through our website may be slower or encounter some kind of error.

The acceptance of the use of cookies at this Portal by Users may be revoked at any moment using the browser configuration options indicated above and the privacy options available at the Portal; they may also send email to lopd@grpr.com, should they have any query about our cookies policy.

 

VIII. LEGISLATION APPLICABLE

The present General Terms of Use of the Portal shall be governed by the law of Spain, which shall be of application in all matters beyond the scope of this contract in relation to the interpretation, validity and execution of the same.